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Are you a FABulous manager?

We often debate what’s more important. Is it leadership or is it management? Succeeding in today’s world of high customer expectations, fast paced change and tough economic conditions is tougher than ever. So how do you become a FABulous manager?  First, let’s look at leadership and management. To be a good leader you don’t have Read more »

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Top 10 Customer Service Tools and Techniques

Guest Blog by Julia Doherty, Green Umbrella The right service techniques can have a huge impact on your customer service and ultimately the happiness of your clients.  In this post, I will share with you twelve tools and techniques that we have found valuable to provide an excellent customer service for our clients.

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Planning Your Communication

Have you ever been misunderstood by email? Have you ever had a situation where your presentation failed to hit the spot with your audience? Have you ever been in a meeting where you missed an opportunity to make your point? If so, then please read on and learn how planning your communication can help get Read more »

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Presentation Skills – it’s all Greek to me

It’s often been said that apart from bereavement, public speaking is the most stressful experience we can have. If you’re fretting about making a presentation then here’s some great advice from ancient history. Greek philosopher Aristotle talked about three concepts: ethos, pathos and logos. Here’s our take on his top tips on how to improve your Read more »

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Listening to understand v listening to respond

Our blog in March focused on listening skills. This blog focuses on the attitude needed to listen effectively. In essence, the difference between listening to understand v listening to respond. Take a look at the video clip below which was live on television just a week ago. Make your judgement – are these people listening Read more »

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What to do when things go wrong

What to do when things go wrong? Last week’s eviction of Dr. David Dao from the United Airlines flight went viral. Not the kind of publicity that is welcome. Whatever the reason for the passenger being removed the whole episode proved to be a serious public relations gaffe that damaged share price as well as reputation. Read more »

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Listening is far more than hearing

Giving employees a voice is a recognised driver to increase employee engagement. People need to feel they can contribute ideas and improve things that aren’t working. Listening, rather than just hearing, is therefore essential. 

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