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Presentation Skills – it’s all Greek to me

It’s often been said that apart from bereavement, public speaking is the most stressful experience we can have. If you’re fretting about making a presentation then here’s some great advice from ancient history. Greek philosopher Aristotle talked about three concepts: ethos, pathos and logos. Here’s our take on his top tips on how to improve your more »

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Listening to understand v listening to respond

Our blog in March focused on listening skills. This blog focuses on the attitude needed to listen effectively. In essence, the difference between listening to understand v listening to respond. Take a look at the video clip below which was live on television just a week ago. Make your judgement – are these people listening more »

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What to do when things go wrong

What to do when things go wrong? Last week’s eviction of Dr. David Dao from the United Airlines flight went viral. Not the kind of publicity that is welcome. Whatever the reason for the passenger being removed the whole episode proved to be a serious public relations gaffe that damaged share price as well as reputation. more »

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Listening is far more than hearing

Giving employees a voice is a recognised driver to increase employee engagement. People need to feel they can contribute ideas and improve things that aren’t working. Listening, rather than just hearing, is therefore essential.  Encouraging employees to give their views can be done in many ways. Here are a few: Annual employee surveys Appraisal interviews 1:1 more »

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The Science of Persuasion

Influencing others is essential in business. Whether in sales, design, management or anything else how we persuade others is key to our success.  So is persuading others an art or a science? Life is a negotiation. We can rarely, if ever, succeed by ourselves. Therefore it’s very important to understand the science of persuasion. Only more »

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How to make your New Year resolutions happen

Happy New Year! And welcome to the season for New Year resolutions. I expect that my local gym will be full and that lots of people will be watching not only their portion size but what’s in their portions too. Until at least February… Apparently most New Year resolutions fail to go beyond even the first more »

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Treating a complaint as a gift…

‘Your most unhappy customers are your greatest source of learning’ is a quote often attributed to Microsoft founder Bill Gates. How do you view and handle your complaints? Are you really using every opportunity to turn those ouch! moments in to wows! Can your complaints be those extra gifts you’ve be waiting for? Let’s face more »

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Leadership v management

Leadership versus management is a topic that is often discussed and debated on our leadership and management development courses. Which is the best? Are they the same? Does it really matter what you call it, so long as you are doing the right thing the right way? To raise and address these questions we often more »

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