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Leadership

What to do when things go wrong

What to do when things go wrong? Last week’s eviction of Dr. David Dao from the United Airlines flight went viral. Not the kind of publicity that is welcome. Whatever the reason for the passenger being removed the whole episode proved to be a serious public relations gaffe that damaged share price as well as reputation. more »

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Listening is far more than hearing

Giving employees a voice is a recognised driver to increase employee engagement. People need to feel they can contribute ideas and improve things that aren’t working. Listening, rather than just hearing, is therefore essential.  Encouraging employees to give their views can be done in many ways. Here are a few: Annual employee surveys Appraisal interviews 1:1 more »

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The Science of Persuasion

Influencing others is essential in business. Whether in sales, design, management or anything else how we persuade others is key to our success.  So is persuading others an art or a science? Life is a negotiation. We can rarely, if ever, succeed by ourselves. Therefore it’s very important to understand the science of persuasion. Only more »

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How to make your New Year resolutions happen

Happy New Year! And welcome to the season for New Year resolutions. I expect that my local gym will be full and that lots of people will be watching not only their portion size but what’s in their portions too. Until at least February… Apparently most New Year resolutions fail to go beyond even the first more »

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Leadership v management

Leadership versus management is a topic that is often discussed and debated on our leadership and management development courses. Which is the best? Are they the same? Does it really matter what you call it, so long as you are doing the right thing the right way? To raise and address these questions we often more »

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How to give a feedback sandwich with no bread…

Over time I have often come across the method of giving feedback using the sandwich technique. I think you’ll recognise this: something positive, something negative and then something positive. Although I appreciate the need to leave people feeling on a high and feeling motivated, I do question whether the so called meat in the sandwich gets more »

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The danger of the metaphor

We all know and appreciate the power of language. It is often said that the meaning of communication is the reaction you get. Language can be positive as well as negative. Language will often evoke emotion, both good and bad. Sometimes the issue is that what is good for us can be bad for others. more »

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FAQs as a result of the UK voting to leave EU

At times like these, employee engagement takes on the greatest of significance. At Beyond Theory we have developed FAQs from a briefing that I have received from the Chartered Institute of Personnel & Development (CIPD). The CIPD is the ‘go to place’ for advice and best practice of people management and development. These FAQs will help you more »

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Case Study – The Gonville Hotel, Cambridge, United Kingdom

In the past couple of weeks The Gonville Hotel received recognition by achieving number one status for hotel accommodation on Trip Advisor for Cambridge. This blog is the story of our contribution to the Gonville Hotel’s success. We have been working with The Gonville Hotel since October 2013. We were originally approached to deliver recruitment skills training. more »

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Re-think your employee annual appraisals

The days of the annual traditional appraisal are numbered. At long last many businesses are coming to the realisation that an annual appraisal is no longer worth the paper it’s written on. In a recent edition of the Harvard Business Review, Deloitte declared that they are fundamentally changing how they review how their employees perform. more »

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