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Ouch to Wow - handling complaints customer service training

Handling Complaints Training

Handling Complaints Training

Handling complaints and dealing with customers in difficult situations is key to delivering customer service excellence. This is a minimum half day module and will be designed around your business needs.

Building on our previous CORE and customer excellence plus training session(s), we focus on the handling those tricky situations to turn those Ouch! moments into Wow! moments. This session involves skills practice to embed the learning. Delegates will be able to:

  • Follow a simple but effective method of handling complaints effectively
  • Increase their confidence in handling aggressive situations 
  • Disagree safely
  • Practice their skills and receive feedback from our trainer(s)

All of our training is highly interactive with a sense of fun. We use:

  • High quality video as best practice examples to follow
  • Group discussions
  • Individual exercises to ensure participation levels are high.

We also ask each of our participants to action plan to implement their learning. 

See our testimonials and case studies for evidence on how our training has made a real difference. All of our customer excellence training also pays for itself through:

  • Increased business from delighted customers who come back, spend more and tell their friends to do the same
  • Enhance your reputation as a deliverer of great customer service
  • Less time spent on complaints
  • Reduced spend on discounts and compensation

Contact us to discuss how we can raise the standards of customer service in your company. We will design and deliver your training to meet the needs of your business. We’d love to hear from you.

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