Customer Service Leadership Training Programme
We believe that delivering customer excellence is a leadership issue. Our Customer Service Leadership Training Programme is designed for managers based in a customer service environment to develop their knowledge and skills to become an engaging leader.
We deliver this programme to management teams within companies and organisations within the service sector, enabling them to learn together to deliver their employer’s vision, values and goals. Our Customer Service Leadership Training Programme gets great results.
Set out below is an example of a Customer Service Leadership Programme that has been delivered to meet a particular company’s needs in the hospitality industry. Using our core modules and the Institute of Leadership & Managment’s (ILM) standards, we will design and deliver your very own Customer Service Leadership Training Programme to meet your business needs. The modules shown are half day sessions. However these can be extended or aggregated as required.
Employee Data Analysis