Email Etiquette training - professional email skills for busy teams

(1/2 day course - delivered in-person or online)

Transform your inbox from chaos to clarity

Are you overloaded by too many unnecessary emails? Or perhaps you are unhappy with the standard of emails being sent by your team.

Either way, this half-day course helps managers and teams to:

• Master professional email etiquette
• Improve efficiency and
• Communicate with impact to their external and internal customers.

Course aims:

This course will equip managers and their teams with the skills and strategies to:

• Use email more effectively, including how to use Microsoft Copilot to increase quality and consistency.
• Improving professionalism and levels of internal and external customer service.
• Increase efficiency whilst reducing inbox overload.

Course objectives:

By the end of this half-day course, participants will be able to:

1. Recognise the impact of email etiquette on professional credibility, workplace relationships and team productivity.
2. Apply best-practise principles to write clear, concise and purposeful emails.
3. Structure messages effectively using subject lines, greetings, tone and formatting for maximum clarity.
4. Manage their inbox efficiently by applying the 4D Rule (Delete, Do, Delegate, Defer) and other productivity techniques.
5. Adapt communication style and tone to suit different audiences and contexts.
6. Avoid common email pitfalls such as misuse of "CC" and "Reply All", use of poor subject lines and overly long messages.
7. Develop a personal action plan to improve daily email habits and support more efficient team communication.

This course can be delivered in-person or online. The choice will be yours.

Although this course works as a one-to-one course, it's far more effective when delivered in teams where frameworks and standards for email etiquette are agreed.

Get in touch below for more information.