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Customer Excellence Training – available face-to-face and online

Take advantage of our customer excellence training. This is a minimum half day module and will be designed around your business needs.

Wow

We focus on our unique CORE© approach to delivering great service. We'll help your business deliver those Wow! moments and avoid those Ouch! ones. We examine the recognised approach by the top brands and use these as role models to adapt and follow.

By the end of our training, you and your team will be able to:

  • State the difference between customer service and customer experience
  • Identify aspects where consistency of approach needs to improve
  • Increase their organisational skills to prepare to deliver great service
  • Learn the importance of taking responsibility to own and resolve issues
  • Develop their awareness to be exceptional when opportunities arise

All of our training is highly interactive with a sense of fun. We use:

  • High quality video as best practice examples to follow
  • Group discussions
  • Individual exercises to ensure participation levels are high

We also ask each of our participants to action plan to implement their learning.

See our testimonials and case studies for evidence on how our training has made a real difference. Our training also pays for itself:

  • Increased business from delighted customers who come back, spend more and tell their friends to do the same
  • Enhance your reputation as a deliverer of great customer service
  • Less time spent on complaints
  • Reduced spend on discounts and compensation

Contact us to discuss how we can raise the standards of customer service in your company. We will design and deliver your training to meet the needs of your business. We'd love to hear from you.

Request information

½ day courses from £75 + VAT
(minimum number of participants apply) Click here for details Watch our video   

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I was part of a group of 8 managers who took part in a 1 day Managing Performance workshop with Paul that he conducted... Read more →

Samantha Cooke - 14 Aug 2024

Training was very helpful for the stage I am at in terms of my work, each module was well planned out and put together... Read more →

Taylor Clarke - 28 Feb 2024

I Completed the ILM engaging Leadership course with Paul Beesly and I have learnt so much from it, I think it also... Read more →

Sam W - 6 Feb 2024

Aircare Compressor Services engaged with Beyond Theory to train / re-train all of our Managers in ILM recognised... Read more →

Wendy Hayward - 14 Jul 2023

The SDI workshop was fantastic. Really interesting and very well delivered by Paul. I would highly recommend this. Read more →

Lexie Cuzzocrea - 20 Mar 2023

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