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Customer Journey and Customer Service Standard Setting Workshop - available face-to-face and online

Every time a customer interacts with your business they will make a judgement. Depending on their customer experience this judgement will either be positive or negative. Therefore it is essential that your business makes sure that your customer processes are defined and that customer service standards are set and managed. This workshop will enable managers and their teams to understand how to map your customer journey and define and/or redefine your customer service standards. 

By the end of the workshop your managers, supervisors and team members will know how to identify and map their customer journey, identify areas for improvement and set the required standards to deliver the very best customer experience.

All of our training is highly interactive with a sense of fun. We use:

  • High quality video as best practice examples to follow
  • Group discussions
  • Individual exercises to ensure participation levels are high.

We also ask each of our participants to action plan to implement their learning. 

See our testimonials and case studies for evidence on how our training has made a real difference. Our training also pays for itself:

  • Increased business from delighted customers who come back, spend more and tell their friends to do the same
  • Enhance your reputation as a deliverer of great customer service
  • Less time spent on complaints
  • Reduced spend on discounts and compensation

Contact us to discuss how we can raise the standards of customer service in your company. We will design and deliver your training workshop to meet the needs of your business. We'd love to hear from you.

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½ day courses from £75 + VAT
(minimum number of participants apply) Click here for details Watch our video   

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I was part of a group of 8 managers who took part in a 1 day Managing Performance workshop with Paul that he conducted... Read more →

Samantha Cooke - 14 Aug 2024

Training was very helpful for the stage I am at in terms of my work, each module was well planned out and put together... Read more →

Taylor Clarke - 28 Feb 2024

I Completed the ILM engaging Leadership course with Paul Beesly and I have learnt so much from it, I think it also... Read more →

Sam W - 6 Feb 2024

Aircare Compressor Services engaged with Beyond Theory to train / re-train all of our Managers in ILM recognised... Read more →

Wendy Hayward - 14 Jul 2023

The SDI workshop was fantastic. Really interesting and very well delivered by Paul. I would highly recommend this. Read more →

Lexie Cuzzocrea - 20 Mar 2023

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