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Customer Service Leadership Training Programme
accredited and quality controlled by the Institute of Leadership: 9 x ½ day modules minimum

Introduction to course

(automatic student membership of the Institute of Leadership)

Module 1

Highly recommended modules:
  • Leadership Behaviours or
  • Being an Engaging Leader

Module 2

  • Customer Excellence

Module 3

  • Customer Journey Mapping & Standard Setting (mandatory)

Module 4

Highly recommended modules:
  • Team Building or
  • Personality Profiling (e.g., SDI 2.0) or
  • Coaching Skills

Module 5

Highly recommended modules:
  • Emotional Intelligence or
  • Recruitment Skills or
  • Train the Trainer Skills

Module 6

Highly recommended modules:
  • Managing Self or
  • Finance for Non-Finance Managers or
  • Business Operational Management

Module 7

Highly recommended modules:
  • Managing the Human Side of Change or
  • Influencing Skills or
  • Dignity at Work

Module 8

Highly recommended modules:
  • Project Management Skills or
  • Process Improvement Skills or
  • Creative Thinking & Problem Solving

Module 9

Highly recommended modules:
  • Presentation Skills or
  • Team Building or
  • Resilience & Wellbeing
  • Action plans and video blogs used to evaluate learning
  • Final assessment and award made by your trainer
  • Invitation to become full member of the Institute of Leadership
  • Minimum 9 x ½ day modules
  • 30 hours learning inc pre- and post module work
  • Tutor feedback and support throughout
See below for the full list of our available ½ day modules. You pick the topics to be covered and we provide the training. A minimum of 9 x ½ day modules is required to achieve Institute of Leadership accreditation. You can come to us, we can come to you, or we can do it online. The choice is yours.

Additional benefits of undertaking our Institute of Leadership Approved courses

Because this course is approved, accredited and quality controlled by the Institute of Leadership you get more than just high-quality assured learning:

  • During your course, you will be automatically enrolled as a student member of the Institute of Leadership at no additional cost. See here of more information on Studying Membership.
  • On successful completion of your course, you will be invited to become a full member of the Institute of Leadership, which offers digital credentials and post nominal letters to use after your name. See here for full benefits of being a Member of the Institute of Leadership.

Costs of an Institute of Leadership Approved training program

Our ½ day modules cost from as little as £75 plus VAT per participant (minimum number of participants apply). Please get in touch with us to discuss how much an in-house Institute of Leadership Approved course will cost and the steps we take to ensure that learning is applied. We will then design a bespoke course for your organisation and provide a quote for the cost, based on what you want and need to learn.

Remember that we can come to you, you can come to us or we can do it online – the choice is yours.

For more information on our prices please download a copy of our Price Plan here.

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