Sales Through Service Training
Take advantage of our sales through service training. This is a minimum half day module and will be designed around your business needs.
We don't believe in the hard sell. Neither do your customers. Instead we believe in sales through service. Our sales training focuses on our unique consultative selling approach using great customer service to deliver the results you need.
Our philosophy fits today's world where most people are choice rich yet time poor. Our 5 step approach to consultative selling is logical, easy to understand and use. It works in face to face and telephone sales. Our clients love it because it is ethical and sells only to need. This enables long term relationships to develop and flourish.
Sales is not a dirty word. Our sales through service training will enable your business deliver those Wow! moments and avoid those Ouch! ones, looking to exceed your customers expectations.
By the end of our training, you and your team will be able to:
- State the the relationship between delivering a great customer experience and making a sale
- Use our 5 step approach to consultative selling
- Demonstrate the key sales techniques to understand and sell to customers' needs
- State and apply the science of persuasion to sell ethically and responsibly
- Develop their awareness to exceed customers' expectations when and where opportunities arise.
All of our training is highly interactive with a sense of fun. We use:
- High quality video as best practice examples to follow
- Group discussions
- Individual exercises to ensure participation levels are high.
We also ask each of our participants to action plan to implement their learning.
See our testimonials and case studies for evidence on how our training has made a real difference. Our training also pays for itself through:
- Increased business revenue from delighted customers who come back, spend more and tell others to do the same
- Increased opportunities to cross-sell and up-sell in an ethical and responsible way
- Enhance your reputation as a deliverer sales through great customer service
- Less time spent on following unproductive sales leads
Contact us to discuss how we can raise the level of sales in your company. We will design and deliver your training to meet the needs of your business. We'd love to hear from you.