Customer Service Improvement Programme

Customers do not remember mediocrity. Instead, they remember Wow! moments. However, customers remember Ouch! moments too.

Do you want -

Our training and consultancy will enable your business to thrive rather than just survive.

Customer excellence training courses – available online or face-to-face

Our highly regarded customer excellence training and webinars will immediately equip your teams with the skills they need to deliver the very best in customer service. All of our training and coaching is highly engaging and very practical, including observations and feedback from our expert trainers:

• Customer Excellence Training
• Customer Excellence Plus Training
• Customer Journey Mapping & Standard Setting
• Handling Complaints Training
• Sales Through Service Training

We pride ourselves that your employees will quickly learn new skills from our training and to use later that day.

"I’ve completed 3 courses with Beyond Theory. An amazing company and approach to training. The productivity, engagement and evaluation that comes during and after our training is extremely positive for me and my team! Can’t wait to work with you again…"

Kerry Cane: Sales Manager, Bambino Mio®

Customer service improvement programme – consultancy and training

Our unique Beyond Expectations consultancy and training programme will provide a more strategic approach to enable your business to achieve the highest levels of customer service. We’ll help you define and deliver the highest standards of customer experience – what we refer to as first class customer service.

Our Beyond Expectations programme will be tailor-made for your business:

Our Customer Excellence training and Beyond Expectations programmes are self-funding.

Here’s why:

Whatever the size of your business, if you want to know more, why not call us on 01604 212505 or send us an email at hello@beyondtheory.co.uk?

Click here for more details of our customer service training courses. We love to hear from you.