Customer Loyalty:
Business Growth Calculator

There are only 3 ways to grow your business:

Increase the number of customers that you have by gaining a reputation for delivering the very best customer service.
Build customer loyalty so your customers buy your products and services more and more often.
Encourage your customers to spend more by up-selling and cross-selling your products and services in a professional and ethical way.

This will only be achieved by your business delivering the very best customer experience rather than just delivering good customer service.

Use our calculator to estimate how your business can grow (NB: your information will not be recorded or saved by us):

Step 1 - use annual figures

Input the number of active existing customers that you currently have:

Input the average number of times they purchase from you:

Input their average (£) spend for each purchase they make:

Shows your existing turnover as:

Step 2 - use annual figures

Increase the number of your customers to the amount that you'd realistically like to have:

Increase the average number of times that you'd like them to purchase from you to:

Increase the average (£) spend that you'd realistically like them to make:

Shows your potential turnover will be:

Shows your overall % increase:

Delivering the very best customer experience will build customer loyalty and help your business grow. Use our customer excellence training to build loyalty and enjoy the return on your investment.

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We have been working with Paul for the past three and a half years. Paul has delivered training and facilitated sessions... Read more →

Vicky Allen - 25 March 2026

The Myers-Briggs training with Paul was genuinely insightful and engaging. He created a relaxed, open environment... Read more →

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Well-structured and effective work for my team by strengthening collaboration, communication and motivation. A key component... Read more →

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I was part of a group of 8 managers who took part in a 1 day Managing Performance workshop with Paul that he conducted... Read more →

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Training was very helpful for the stage I am at in terms of my work, each module was well planned out and put together... Read more →

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Customer Loyalty: Business Growth Calculator