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Handling Complaints Training – available face-to-face and online

Handling complaints and dealing with customers in difficult situations is key to delivering customer service excellence. This is a minimum half day module and will be designed around your business needs.

Building on our CORE and customer excellence plus training session(s), we focus on handling those tricky situations to turn those Ouch! moments into Wow! moments. This session involves skills practice to embed the learning. Delegates will be able to:

Ouch image
  • Follow a simple but effective method of handling complaints effectively
  • Increase their confidence in handling aggressive situations
  • Disagree safely
  • Practice their skills and receive feedback from our trainer(s)

All of our training is highly interactive with a sense of fun. We use:

  • High quality video as best practice examples to follow
  • Group discussions
  • Individual exercises to ensure participation levels are high

We also ask each of our participants to action plan to implement their learning.

See our testimonials and case studies for evidence on how our training has made a real difference. All of our customer excellence training also pays for itself through:

  • Increased business from delighted customers who come back, spend more and tell their friends to do the same
  • Enhance your reputation as a deliverer of great customer service
  • Less time spent on complaints
  • Reduced spend on discounts and compensation

Contact us to discuss how we can raise the standards of customer service in your company. We will design and deliver your training to meet the needs of your business. We'd love to hear from you.

Request information

½ day courses from £75 + VAT
(minimum number of participants apply) Click here for details Watch our video   

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I was part of a group of 8 managers who took part in a 1 day Managing Performance workshop with Paul that he conducted... Read more →

Samantha Cooke - 14 Aug 2024

Training was very helpful for the stage I am at in terms of my work, each module was well planned out and put together... Read more →

Taylor Clarke - 28 Feb 2024

I Completed the ILM engaging Leadership course with Paul Beesly and I have learnt so much from it, I think it also... Read more →

Sam W - 6 Feb 2024

Aircare Compressor Services engaged with Beyond Theory to train / re-train all of our Managers in ILM recognised... Read more →

Wendy Hayward - 14 Jul 2023

The SDI workshop was fantastic. Really interesting and very well delivered by Paul. I would highly recommend this. Read more →

Lexie Cuzzocrea - 20 Mar 2023

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