Our Terms & Conditions

Our terms and conditions are straightforward and transparent. We invoice within 5 working days following the delivery of our training, coaching and/or consultancy. In longer term projects we may invoice in staged payments or invoice for a deposit to purchase certain materials. This is to spread the payments and/or cover the initial cost of the materials we'll need to make sure the service we provide is planned and delivered on time, on cost and to the right quality.

Paying for our services:

Payment is due within 21 days of our invoice and can be made by cheque (made payable to Beyond Theory Limited) or by BACS transfer to our business bank account (full details will be provided on the invoice). Occasionally you may book a place our our courses and learning cafes using our online booking system hosted by Eventbrite and payment can be made either at time of booking or made later using cheque or BACS.

Once a direct payment to Beyond Theory is received then, if requested, we will issue a receipt within 5 working days showing the amount paid for the services we provided and you received and the amount of Value Added Tax (VAT) we charged and you paid.

If payment is not received within the above terms and conditions then Beyond Theory reserves the right to take action to recover the sums owed plus any associated recovery costs.

Beyond Theory offers a money back guarantee. It's quite simple - if you're not satisfied then you don't pay.

Our cancellation and postponement fees:

We recognise that from time time it will be necessary to postpone or even cancel one of our courses. If this happens then the following charges will apply:

5+ working days notice

4 working days notice

3 working days notice

2 working days notice

1 working days notice

Same day notice

No fee20% of fee

40% of fee

60% of fee

80% of fee

100% of fee

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