Leadership and Management Training
Our leadership & management training will equip your managers for today and for the future.
"We sent a total of eight members of staff on this course and we are absolutely thrilled with the results. The feedback from our staff has been really positive and they have been able to put the theory they have learnt into practice straight away in the business".
Sali Brown, Managing Director, Chelton Brown Ltd
Today's business managers need to be equipped with the leadership skills that are fit for purpose in today's fast changing world. Our leadership and management training programmes are endorsed by the Institute of Leadership and Management (ILM).
At Beyond Theory we offer four leadership & management programmes:
Engaging Leaders Programme
This is our generic leadership and management training programme that can be adapted to any business sector
Customer Service Leadership Programme
This is our leadership and management training programme that is specific to the service-led business sectors
Leadership in Logistics Programme
This is our leadership and management training programme that is specific to the logistics and distribution sector
Leadership in Manufacturing Programme
This is our leadership and management training programme that is specific to the manufacturing sector
Here is a list of our training modules:
Being an Engaging Leader
Sharing of purpose & values. Creating an engagement strategy. Hands on workshop.
Creative Thinking & Problem Solving
Left brain v right brain thinking. Six thinking hats. Fishbone analysis. Creative thinking techniques. Skills practice.
Customer Excellence
Customer service v customer experience. CORE approach. Internal customer service.
Customer Journey Mapping & Service Standard Setting
Key tools and techniques to map your customers’ journey and identify areas for improvement. Customer service standard setting to deliver the very best customer experience.
Dignity at Work
Key areas of employment law. Group dynamics. Handling difficult situations. Skills practice.
Influencing & Negotiating Skills
The science of persuasion. Push v pull behaviours. Negotiation skills. Skills practice.
Managing Performance
Key aspects of employment law relating to managing performance. Performance management toolkit. Appraisal and feedback skills. Skills practice.
Managing the Human Side of Change
Change management process. Creating a climate for change. Barriers to change. Winning hearts and minds.
Performance Management
Employment law basics. Feedback skills. Conduct v capability. Appraisal skills. Skills practice.
Presentation Skills
Making an engaging presentation. Ethos, pathos and logos. Skills practice and feedback.
Process Improvement
Key tools and techniques on how to review processes to gain efficiency and reduce waste. Skills practice.
Project Management Skills
What is a project. Project roles. Project process and planning. Gantt chart. Project close and learning. Skills practice.
Resilience & Wellbeing
Good stress v bad stress. Identifying stress in self and others. Biofeedback. Building resilience strategies.
Team Building
Team v group. Team behaviours. Team building process. Dealing with team conflict. Strength Deployment Inventory (SDI).
Train the Trainer
Learning styles. Learning process. Systematic approach to training others. Skills practice.
Each of our leadership and management training programmes will be based on core modules yet designed specifically for your business needs. This ensures that your managers receive the leadership and management training they need to inspire and enthuse your teams. In addition to our leadership training programmes we also deliver:
Being based in Northampton, Northamptonshire, our central location means that we can travel to your business to deliver our leadership and management training. For more information please contact our senior consultant Paul Beesley on 01604.212505 or email him at paul@beyondtheory.co.uk. Everything we do is underwritten by our guarantee - if you're not satisfied then you don't pay.
