Leadership and Management Training

Our leadership & management training will equip your managers for today and for the future.


"We sent a total of eight members of staff on this course and we are absolutely thrilled with the results. The feedback from our staff has been really positive and they have been able to put the theory they have learnt into practice straight away in the business".

Sali Brown, Managing Director, Chelton Brown Ltd 

Today's business managers need to be equipped with the leadership skills that are fit for purpose in today's fast changing world. Our leadership and management training programmes are endorsed by the Institute of Leadership and Management (ILM).

At Beyond Theory we offer four leadership & management programmes:

Engaging Leaders Programme

This is our generic leadership and management training programme that can be adapted to any business sector

Customer Service Leadership Programme

This is our leadership and management training programme that is specific to the service-led business sectors

Leadership in Logistics Programme

This is our leadership and management training programme that is specific to the logistics and distribution sector

Leadership in Manufacturing Programme

This is our leadership and management training programme that is specific to the manufacturing sector

Here is a list of our training modules:

Half day course

Being an Engaging Leader

Sharing of purpose & values. Creating an engagement strategy. Hands on workshop.

Half day course

Coaching Skills

Coaching – training v counselling. GROW model. Skills practice.

Half day course

Creative Thinking & Problem Solving

Left brain v right brain thinking. Six thinking hats. Fishbone analysis. Creative thinking techniques. Skills practice.

Half day course

Customer Excellence

Customer service v customer experience. CORE approach. Internal customer service.

Half day course

Customer Journey Mapping & Service Standard Setting

Key tools and techniques to map your customers’ journey and identify areas for improvement. Customer service standard setting to deliver the very best customer experience.

Half day course

Dignity at Work

Key areas of employment law. Group dynamics. Handling difficult situations. Skills practice.

Half day course

Influencing & Negotiating Skills

The science of persuasion. Push v pull behaviours. Negotiation skills. Skills practice.

Half day course

Leadership Behaviours

Leadership v management. Leadership styles and developing others.

Half day course

Managing Self

Time management skills and prioritisation. Delegation skills.

Half day course

Managing the Human Side of Change

Change management process. Creating a climate for change. Barriers to change. Winning hearts and minds.

Half day course

Performance Management

Employment law basics. Feedback skills. Conduct v capability. Appraisal skills. Skills practice.

Half day course

Presentation Skills

Making an engaging presentation. Ethos, pathos and logos. Skills practice and feedback.

Half day course

Process Improvement

Key tools and techniques on how to review processes to gain efficiency and reduce waste. Skills practice.

Half day course

Project Management Skills

What is a project. Project roles. Project process and planning. Gantt chart. Project close and learning. Skills practice.

Half day course

Resilience & Wellbeing

Good stress v bad stress. Identifying stress in self and others. Biofeedback. Building resilience strategies.

Half day course

Team Building

Team v group. Team behaviours. Team building process. Dealing with team conflict. Strength Deployment Inventory (SDI).

Half day course

Train the Trainer

Learning styles. Learning process. Systematic approach to training others. Skills practice.

Each of our leadership and management training programmes will be based on core modules yet designed specifically for your business needs. This ensures that your managers receive the leadership and management training they need to inspire and enthuse your teams. In addition to our leadership training programmes we also deliver:

Being based in Northampton, Northamptonshire, our central location means that we can travel to your business to deliver our leadership and management training. For more information please contact our senior consultant Paul Beesley on 01604.212505 or email him at paul@beyondtheory.co.uk. Everything we do is underwritten by our guarantee - if you're not satisfied then you don't pay.