At Beyond Theory our belief is that work is a force for good. We believe that work provides people with an income, a feeling of social inclusion and a sense of purpose. We also believe that people have two types of contract with their employer – the written, legal contract that specifies terms and conditions etc. and an unwritten contract which is all about how an employee feels about their employer. We refer to the unwritten contract as the psychological contract.
Every six months the Institute of Customer Service publishes its research on the state of customer satisfaction in the UK. Known as the UK Customer Satisfaction Index (UKCSI) the report provides insights into how customers perceive customer satisfaction and guidance on how organisations can improve.
Given our expertise we have set our our own beliefs and values of what is necessary to ensure that managing performance is undertaken effectively. We acknowledge that every company and organisation is unique but our experience tells us that these beliefs and values can be applied to good effect across all organisations. Read through these and ask yourself how can they be applied where you work.