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Top tips on how to run an effective meeting

I am sure that you have sat in a meeting wondering why you are there. Or perhaps you’ve been in a meeting where the communication is one-way, where you don’t understand what’s going on and it’s highly likely that most other people in the same meeting feel the same way. Or perhaps you have been frustrated about how poorly the meeting has been organised. This blog article will help stop you making the same mistakes for when you come to run your own meetings.

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Time Management - Use the Pareto Principle to Prioritise Your Priorities

Time is often what we want more of, yet it is often the thing that slips through our fingers the quickest. We are often told that time is money. Customers seem to want things yesterday. Our bosses often want more from less. So how do we cope? When everything seems to be a priority how do we prioritise what needs to be done first? This blog article answers this question, by applying the Pareto Principle to time management.  

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Top tips for telephone skills

Our experience when delivering customer service training tells us that telephone handling skills are on the decline. Whether making outgoing calls or receiving incoming calls we find that employees lack confidence, skills and knowledge to make and receive calls effectively. This blog article provides top tips to help address this shortfall.  

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How to give bad news

We have all been there. Whether as a manager working with a team member, as someone dealing with a customer, as a family member needing to raise something with a loved one or maybe just as a friend. The context doesn’t matter, but how we deliver bad news really does. This blog article provides a very useful tip on how to give someone some bad news.

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