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Employee Engagement Creates Sustainable Business Success

Welcome to 2018!  It certainly seems to have got off to a flying start.  The news seems to be dominated by appalling examples of behaviour, the economic outlook continues to be uncertain and the UK’s political situation is as volatile as ever. For many, having a workplace that is safe, friendly and purposeful provides one place of relative sanctuary in our turbulent world. So how do we create such a positive working environment?

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Are you a FABulous manager?

We often debate what’s more important. Is it leadership or is it management? Succeeding in today’s world of high customer expectations, fast paced change and tough economic conditions is tougher than ever. So how do you become a FABulous manager?

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Welcome to National Customer Service Week

For us, everyday should be focused on delivering the very best customer experience. However, each October the Institute of Customer Service highlights the importance of customer service through National Customer Service Week. It’s well known that cus...

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Top 10 Customer Service Tools and Techniques

Guest Blog by Julia Doherty, Green Umbrella The right service techniques can have a huge impact on your customer service and ultimately the happiness of your clients.  In this post, I will share with you twelve tools and techniques that we have found val...