We are all in the same storm. Although we’re in different boats we are all in the same storm. Pandemic, coronavirus, Covid-19, lockdown, recession – whichever label you give it, everyone has their own story. And we’re consistently told empathy’s what’s needed right now. Here's how to go about it.
These days, coaching people at work ought to be an everyday occurrence. Why? Because most people want to come to work and be the best version of themselves. Coaching is a cost-effective way of improving everyone’s performance regardless of their abilities. Here's how to help make it work.
A few weeks ago the Institute of Customer Service published their latest UK Customer Satisfaction Index (UKCSI). Understandably, the focus was on not only the impact of the pandemic but also what companies and organisations can do to respond. Here’s our take on their advice.
You must be on another planet if you haven’t been impacted somehow by the Coronavirus pandemic. It has been said by many that the world will never be the same again. I have to agree. Not only for those who have sadly lost loved ones but for all aspects of our day to day lives. So, what does that mean for the younger generation in the world of work? As a student about to start my second year at University, here are my views.
Using the enablers of engagement will help support your people to transition back to office life. As people begin to transition back to work in offices - albeit full time or in a blended approach - it's clearly important to make this as smooth a process as possible.