Make sure your team are not only trained to deal with how to deal with routine situations. Give them training on how to deal with the unusual situations. Dealing with these unusual circumstances well will give you and your team opportunities to deliver those wow! moments that customers love and tell others about.
Whether you customer satisfaction are good, bad or just plain ugly there’s always room for improvement. This month’s blog will help you decide where to focus your attention.
This month we’ve invited Duncan Geddes, managing director of Northamptonshire-based Technical Foam Services, (pictured on the right) to share his story as our guest blog.
At Beyond Theory we regularly take time to benchmark best practice. This keeps us up to speed with what’s going on in the big wide world, in turn keeping our own special blend of training and coaching up to date. Passing on top tips to our clients is something we really enjoy. We recently visited The Ritz for afternoon tea. Yes, nice work if you can get it. But it was work and here are our top 5 learning points from our own customer experience.
How would you cope if you were to live on a submarine for months on end? What stresses and strains would you feel? What demands would living in such an environment place on your relationships with others on board?