Our experience when delivering customer service training tells us that telephone handling skills are on the decline. Whether making outgoing calls or receiving incoming calls we find that employees lack confidence, skills and knowledge to make and receive calls effectively. This blog article provides top tips to help address this shortfall.  

Managing performance can sometimes have a language of its own. It’s important to make sure that all of your team are on the same page. This blog article explains the difference between OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators).

We have all been there. Whether as a manager working with a team member, as someone dealing with a customer, as a family member needing to raise something with a loved one or maybe just as a friend. The context doesn’t matter, but how we deliver bad news really does. This blog article provides a very useful tip on how to give someone some bad news.

Passive-aggressive is nasty. It’s underhand and destructive. But it‘s one thing being on the receiving end of passive-aggressive behaviour and another thing dealing with it. This blog article offers advice on how to spot passive aggressive behaviour and how to deal with it.

Understanding ADHD in the workplace is an essential component of leading diverse, innovative, and resilient teams. ADHD (Attention-Deficit/Hyperactivity Disorder) is a neurodevelopmental condition often associated with impulsivity and distractibility, but those with ADHD also bring unique strengths that, when supported, can provide unique value to a business. Learning to manage and support employees with ADHD can open up pathways for fresh ideas, new perspectives, and creative problem-solving.