Webinar: Customer Experience vs Customer Service
Customers are choice rich yet time poor. Customer loyalty is key for long term business success. Therefore understanding the difference between customer service and customer experience is essential. This short, sweet and interactive webinar will enable you to better understand how to create the very best experience for your customers.
You can access our webinar from a PC, laptop or mobile device. We like to share faces and conversation as well as ideas and information. Our webinars are fully interactive and work best if you use your webcam. But if you don't have a webcam then our webinar will still work. Just make sure you have your screen and audio switched on.
We'd love you to be with us. But if you cannot make our webinar then still register. We'll make sure you get the opportunity to view our webinar later.
Our webinar will last up to 60 minutes. However, you're very welcome to stay online and network afterwards.
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½ day courses from £75 + VAT
(minimum number of participants apply) Click here for details Watch our video
(minimum number of participants apply) Click here for details Watch our video
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I was part of a group of 8 managers who took part in a 1 day Managing Performance workshop with Paul that he conducted... Read more →
Samantha Cooke - 14 Aug 2024
Training was very helpful for the stage I am at in terms of my work, each module was well planned out and put together... Read more →
Taylor Clarke - 28 Feb 2024
I Completed the ILM engaging Leadership course with Paul Beesly and I have learnt so much from it, I think it also... Read more →
Sam W - 6 Feb 2024
Aircare Compressor Services engaged with Beyond Theory to train / re-train all of our Managers in ILM recognised... Read more →
Wendy Hayward - 14 Jul 2023
The SDI workshop was fantastic. Really interesting and very well delivered by Paul. I would highly recommend this. Read more →
Lexie Cuzzocrea - 20 Mar 2023