Handling Complaints Seminar
Our Director and Senior Consultant Paul Beesley is speaking at the Handling Customer Complaints Seminar organised by the National NHS Complaints & Feedback Forum. The seminar takes place on 2 March at University Hospitals of Bristol NHS Foundation Trust, Bristol Royal Infirmary, Upper Maudlin Street, Bristol, BS2 8HW.
Paul will be sharing the latest trends in customer complaints and how best to deal with them. Other speakers will also be sharing their views on how best to understand complaints from NHS customers and how best to deal with them.
For more information please email john.dale@nhscmf.org.uk
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½ day courses from £75 + VAT
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I was part of a group of 8 managers who took part in a 1 day Managing Performance workshop with Paul that he conducted... Read more →
Samantha Cooke - 14 Aug 2024
Training was very helpful for the stage I am at in terms of my work, each module was well planned out and put together... Read more →
Taylor Clarke - 28 Feb 2024
I Completed the ILM engaging Leadership course with Paul Beesly and I have learnt so much from it, I think it also... Read more →
Sam W - 6 Feb 2024
Aircare Compressor Services engaged with Beyond Theory to train / re-train all of our Managers in ILM recognised... Read more →
Wendy Hayward - 14 Jul 2023
The SDI workshop was fantastic. Really interesting and very well delivered by Paul. I would highly recommend this. Read more →
Lexie Cuzzocrea - 20 Mar 2023