Business Operational Management


½ day

Suitable for:

Managers & Team Leaders.


Online and/or face-to-face.

Institute of Leadership Approved:

Please note that:

  • Institute of Leadership Recognition is optional. This module can be delivered stand alone.
  • A minimum of 9 x ½ day modules are required to achieve IoL Recognition.

This module will provide you with knowledge and skills of operating your business area. You will be asked to critique your existing plans to grow and manage your business area so you can build for the future.

Key content:
  • Strategic thinking tools
  • Components of an operational plan
  • Setting Key Performance Indicators (KPIs) including lead and lag measures
  • Goal setting and managing KPIs
  • Action planning for implementation
Other features:

Access to our learning portal for:

  • Pre-course work (e.g., videos and questionnaires)
  • Workbooks
  • Post course evaluation

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