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Investing in your hotel infrastructure is important. However your customer experience will count for little unless your managers and staff are properly trained to look your guests. Investing in your team will mean they'll take care of your business.

We provide:

• A unique customer service improvement programme that includes mystery shopping, customer journey mapping and setting service standards.
• Training and development for managers and employees so they deliver the very best customer experience. This includes leadership and management training as well as customer excellence training.

Our training is interactive and fun. Everything we do is bespoke and designed to meet our own clients' needs. This includes your hotel.

Want to book an appointment with a member of our team? Then call 01604 21250 or email paul@beyondtheory.co.uk. We'd love to see you there.