Module:
Customer Excellence
Duration:
½ day
Suitable for:
Managers & Team Leaders.
Delivery:
Online and/or face-to-face.
Institute of Leadership Approved:
Yes.
Please note that:
- Institute of Leadership Recognition is optional. This module can be delivered stand alone.
- A minimum of 9 x ½ day modules are required to achieve IoL Recognition.
Aims:
This module will enable participants to understand how to improve the levels of customer service their teams deliver (including internal customer service).
Key content:
- The difference between customer service and customer experience.
- Identify aspects where consistency of approach needs to improve.
- Increase organisational skills to prepare to deliver great service.
- Learn the importance of taking responsibility to own and resolve issues.
- Develop awareness to be exceptional when opportunities arise.
- Action planning for implementation.
Other features:
Access to our learning portal for:
- Pre-course work (e.g., videos and questionnaires)
- Workbooks
- Post course evaluation
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We have been working with Paul for the past three and a half years. Paul has delivered training and facilitated sessions... Read more →
Vicky Allen - 25 March 2026
The Myers-Briggs training with Paul was genuinely insightful and engaging. He created a relaxed, open environment... Read more →
Danielle Gilbert - 24 March 2026
Well-structured and effective work for my team by strengthening collaboration, communication and motivation. A key component... Read more →
Julio Tabegna - 24 March 2026
I was part of a group of 8 managers who took part in a 1 day Managing Performance workshop with Paul that he conducted... Read more →
Samantha Cooke - 14 Aug 2024
Training was very helpful for the stage I am at in terms of my work, each module was well planned out and put together... Read more →
Taylor Clarke - 28 Feb 2024