Module:
Customer Excellence
Duration:
½ day
Suitable for:
Managers & Team Leaders.
Delivery:
Online and/or face-to-face.
Institute of Leadership Approved:
Yes.
Please note that:
- Institute of Leadership Recognition is optional. This module can be delivered stand alone.
- A minimum of 9 x ½ day modules are required to achieve IoL Recognition.
Aims:
This module will enable participants to understand how to improve the levels of customer service their teams deliver (including internal customer service).
Key content:
- The difference between customer service and customer experience.
- Identify aspects where consistency of approach needs to improve.
- Increase organisational skills to prepare to deliver great service.
- Learn the importance of taking responsibility to own and resolve issues.
- Develop awareness to be exceptional when opportunities arise.
- Action planning for implementation.
Other features:
Access to our learning portal for:
- Pre-course work (e.g., videos and questionnaires)
- Workbooks
- Post course evaluation
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