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Look after your people
and they’ll take care of your business

Our training and coaching wins hearts and changes minds

Employee Engagement
Leadership & Management
Customer Excellence
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Sales Through Service training

Employee
Engagement

Employee Engagement

Are your employees delivering the levels of performance you need?

Our consultancy and employee surveys will improve your business performance by:

  • Creating a strategy to enthuse and motivate your team through good times and bad
  • Optimising discretionary effort to go the extra mile when needed
  • Refreshing your approach to recognising and rewarding employees in a fair and ethical way

Leadership &
Management

Leadership & Management

Are your managers giving right the direction and support your teams need?

Our training will turn your managers into the leaders your team and customers deserve with:

  • Online and/or face to face training courses that will inspire as well as inform
  • Bespoke designed courses and workshops to meet the demands of your business
  • Qualifications and/or accreditation to ensure the highest standards and quality control

Customer
Excellence

Customer Excellence

How well does your customer service build loyalty?

Our training and consultancy will increase the levels of customer experience your customers demand with:

  • Online and/or face-to-face training to improve customer service thinking and skills
  • Sales Through Service training to reflect your brand and build customer relationships
  • Customer journey mapping and service standard setting workshops to develop a defined customer experience
Transform your business performance with our training and coaching »
quotemark

I’ve completed 3 courses with Beyond Theory. An amazing company and approach to training. The productivity, engagement and evaluation that comes during and after our training is extremely positive for me and my team! Can’t wait to work with you again…

Kerry Cane
Sales Manager, Bambino Mio®
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— Our training options —

Leadership and management

(face-to-face and/or online)

ILM Level 5 Diploma for Leaders and Managers qualifications awarded by City & Guilds

ILM Level 3 Diploma for Managers qualifications awarded by City & Guilds

Bespoke training programmes accredited and quality controlled by ILM

Individual
bespoke courses and workshops

Leadership and management

(bitesize online modules only)

Coaching Skills

Counselling Skills

Engaging Your Team

Handling Difficult Situations (with Customers & Suppliers)

Handling Difficult Situations (with Team Members)

How Behaviour Breeds Behaviour

Keeping Your Spirits Up & Your Resilience High

Managing People Working From Home

Managing the Human Side of Change

Managing the Process of Change

Managing Self (Prioritisation & Time Management)

Managing Self (Delegation Skills)

Customer excellence training modules

(face-to-face and/or online)

Customer Excellence

Customer Excellence Plus

Customer Journey Mapping & Service Standard Setting

Handling Customer Complaints

Sales Through Service

Our psychometric and personality profiling options

(face-to-face and/or online)

DiSC

FIRO-B

Myers-Briggs Type Indicator (MBTI)

Strength Deployment Inventory (SDI)

Thomas Kilmann Instrument (TKI)

16PF

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Here are just some of our clients: