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Sales Through Service training

Employee
Engagement

Employee Engagement
  • Is your business delivering the level of performance that you need?
  • Are your employees giving their very best and going the extra mile?
  • We will improve your employees’ motivation and boost your business’s profitability »

Leadership &
Management

Leadership & Management
  • Are the leadership skills within your business where you need them to be?
  • Do your leaders inspire their teams to perform to the best of their potential?
  • We will increase your productivity by training your managers to inspire their employees »

Customer
Excellence

Customer Excellence
  • Are you and your customers satisfied with your levels of customer service?
  • Do your customers experience memorable Wow! moments or damaging Ouch! moments?
  • We will help you grow your business through delivering the very best customer experience »
Transform your business performance with our training and coaching »

— Our training options —

Leadership and management
(face-to-face and/or online)

ILM Level 5 Diploma for Leaders and Managers qualifications awarded by City & Guilds

ILM Level 3 Diploma for Managers qualifications awarded by City & Guilds

Bespoke training programmes accredited and quality controlled by ILM

Individual
bespoke courses and workshops

Leadership and management
(bitesize online modules only)

Coaching Skills

Counselling Skills

Engaging Your Team

Handling Difficult Situations (with Customers & Suppliers)

Handling Difficult Situations (with Team Members)

How Behaviour Breeds Behaviour

Keeping Your Spirits Up & Your Resilience High

Managing People Working From Home

Managing the Human Side of Change

Managing the Process of Change

Managing Self (Prioritisation & Time Management)

Managing Self (Delegation Skills)

Customer excellence training modules
(face-to-face and/or online)

Customer Excellence

Customer Excellence Plus

Customer Journey Mapping & Service Standard Setting

Handling Customer Complaints

Sales Through Service

Our psychometric and personality profiling options
(face-to-face and/or online)

DiSC

FIRO-B

Myers-Briggs Type Indicator (MBTI)

Strength Deployment Inventory (SDI)

Thomas Kilmann Instrument (TKI)

16PF

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Here are just some of our clients: