Handling Difficult Situations (with Customers & Suppliers)

Our bitesize (60 minute) online training modules are fully interactive training sessions that are broadcast live to your location - wherever you are.

On this module you will learn how to improve your confidence and skills to handle difficult situations with customers. In particular we will cover:

• How difficult situations grow and develop
• How to diffuse potentially difficult situations
• How to handle a complaint effectively 

Using our video conferencing facilities, you will:

• Interact with our trainer(s) and the other participants 
• Watch streamed video
• View our engaging course materials
• Receive a pdf workbook to record your learning
• Be invited to complete a password protected online action plan to review and implement your learning 

We offer a range of dates:

You may be interested in our other bitesize modules:

• Coaching Skills
• Counselling Skills
• Engaging Your Team
• Handling Difficult Situations (with Team Members)
• How Behaviour Breeds Behaviour
• Keeping Your Spirits Up & Your Resilience High
• Managing People Working From Home
• Managing the Human Side of Change
• Managing the Process of Change
• Managing Self (Delegation Skills)
• Managing Self (Prioritisation & Time Management)