Title: Process Improvement
Duration: Minimum ½ day
This module will enable managers, supervisors and team leaders to gain the skills required to increase efficiency and reduce waste.
By the end of the module managers, supervisors and team leaders will know how to use a range of tools and techniques to map and improve work processes.
- Process mapping.
- Process improvement using a range of tools and techniques.
- Skills practice.
- Action planning for implementation.
- Creative Thinking & Problem Solving
- Customer Excellence
- Customer Journey Mapping & Service Standard Setting
- Influencing & Negotiating Skills
- Managing the Human Side of Change
- Project Management Skills
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