Title: Process Improvement

Duration: Minimum ½ day

Aims: 
This module will enable managers, supervisors and team leaders to gain the skills required to increase efficiency and reduce waste. 

Objectives:
By the end of the module managers, supervisors and team leaders will know how to use a range of tools and techniques to map and improve work processes. 

Key content:

• Process mapping.
• Process improvement using a range of tools and techniques.
• Skills practice.
• Action planning for implementation. 

Related courses:

• Creative Thinking & Problem Solving
• Customer Excellence
• Customer Journey Mapping & Service Standard Setting
• Influencing & Negotiating Skills
• Managing the Human Side of Change
• Project Management Skills

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