Title: Customer Excellence

Duration: Minimum ½ day


Aims: 
This module will enable managers, supervisors and team leaders to understand how to improve the levels of customer service their teams deliver.

Objectives:
By the end of the module managers will know the recognised approach by the top brands and use these approaches as role models to adapt and follow.

Key content:

  • The difference between customer service and customer experience.
  • Identify aspects where consistency of approach needs to improve.
  • Increase their organisational skills to prepare to deliver great service.
  • Learn the importance of taking responsibility to own and resolve issues.
  • Develop their awareness to be exceptional when opportunities arise.
  • Action planning for implementation.


Related courses:



Click here for information on our ILM accredited training programmes.

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