Over the past 10 years, employee engagement has become more central to customer experience and more challenging to achieve. This is the assessment made by the Institute of Customer Service in their recently published UK Customer Satisfaction Index (UKCSI – January 2020).
FIRO-B is a much underrated psychometric. If you want to know more about how you and others prefer to act and behave in group situations then FIRO-B could provide the key to unlock the answers you and your team are looking for.
Delegating work is different to allocating work. Delegating offers genuine opportunities for people to grow and develop. Allocating work is simply distributing tasks to get done. Although allocating work has its place, delegating work pays big dividends in terms of employee engagement and development. Done properly, delegating will be even more rewarding for both manager and team member because, when done effectively, it offers variety and other intrinsic motivational rewards too.
It’s true that you only get one chance to make a first impression. However, this blog tells a story to emphasise that the final impression is the most important. Whatever business you’re in, make sure that you leave your customer at least satisfied if not wowed.
At Beyond Theory our belief is that work is a force for good. We believe that work provides people with an income, a feeling of social inclusion and a sense of purpose. We also believe that people have two types of contract with their employer – the written, legal contract that specifies terms and conditions etc. and an unwritten contract which is all about how an employee feels about their employer. We refer to the unwritten contract as the psychological contract.
