A few weeks ago the Institute of Customer Service published their latest UK Customer Satisfaction Index (UKCSI). Understandably, the focus was on not only the impact of the pandemic but also what companies and organisations can do to respond. Here’s our take on their advice.
You must be on another planet if you haven’t been impacted somehow by the Coronavirus pandemic. It has been said by many that the world will never be the same again. I have to agree. Not only for those who have sadly lost loved ones but for all aspects of our day to day lives. So, what does that mean for the younger generation in the world of work? As a student about to start my second year at University, here are my views.
Using the enablers of engagement will help support your people to transition back to office life. As people begin to transition back to work in offices - albeit full time or in a blended approach - it's clearly important to make this as smooth a process as possible.
At Beyond Theory we believe in sales through service - an honest, thoughtful and ethical way of selling. We prefer to promote the idea of solving problems than selling. We call this our consultative selling approach.
“Customer service is easy”, “There’s no real skill to customer service, you just have to be nice”. “Just treat customers how you’d like to be treated”. As a trainer at Beyond Theory, delivering courses on exceptional customer service, I’ve heard these words many times. So, if delivering customer service is so easy, then why are so many companies and organisations asking for our help?
