Last January I delivered a keynote training session to a group of young managers from a wide range of companies and organisations. The session was called The Only Way Is Ethics and challenged thinking on a number of issues (you may even call them dilemmas) that they may face in their careers as business leaders. One year on, I’d like to challenge you views on what being an ethical leader really means.

How well do we identify our conflict triggers and manage conflict in a positive way? You probably observe more negative ways of handling conflict than examples of when it being handled in a constructive way.

We are all in the same storm. Although we’re in different boats we are all in the same storm. Pandemic, coronavirus, Covid-19, lockdown, recession – whichever label you give it, everyone has their own story. And we’re consistently told empathy’s what’s needed right now. Here's how to go about it.

These days, coaching people at work ought to be an everyday occurrence. Why? Because most people want to come to work and be the best version of themselves. Coaching is a cost-effective way of improving everyone’s performance regardless of their abilities. Here's how to help make it work.

A few weeks ago the Institute of Customer Service published their latest UK Customer Satisfaction Index (UKCSI). Understandably, the focus was on not only the impact of the pandemic but also what companies and organisations can do to respond. Here’s our take on their advice.