In today’s increasingly diverse and interconnected world, effective leadership demands more than strategic thinking and technical prowess. It requires a deep commitment to self-awareness, fairness, and inclusion. This blog article focuses on the need for leaders to be aware of and manage their unconscious bias.
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I am sure that you have sat in a meeting wondering why you are there. Or perhaps you’ve been in a meeting where the communication is one-way, where you don’t understand what’s going on and it’s highly likely that most other people in the same meeting feel the same way. Or perhaps you have been frustrated about how poorly the meeting has been organised. This blog article will help stop you making the same mistakes for when you come to run your own meetings.
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Time is often what we want more of, yet it is often the thing that slips through our fingers the quickest. We are often told that time is money. Customers seem to want things yesterday. Our bosses often want more from less. So how do we cope? When everything seems to be a priority how do we prioritise what needs to be done first? This blog article answers this question, by applying the Pareto Principle to time management.
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Our experience when delivering customer service training tells us that telephone handling skills are on the decline. Whether making outgoing calls or receiving incoming calls we find that employees lack confidence, skills and knowledge to make and receive calls effectively. This blog article provides top tips to help address this shortfall.
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Managing performance can sometimes have a language of its own. It’s important to make sure that all of your team are on the same page. This blog article explains the difference between OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators).
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