13 July, 2014

Leadership starts at the top

Over recent months we have been having tremendous success in increasing levels of employee productivity and customer service in many businesses across a variety of business sectors. Our focus to achieve these amazing results has been by increasing levels...

15 June, 2014

The importance of standards in business

We know it’s not just about output: it’s about quality too. So how do you decide how to measure and evaluate your performance? What standards do you use to measure quantity and quality? How do you benchmark your standards with your industry’s...

11 May, 2014

Customer Service & Employee Engagement: family-style

Earlier this month my wife Linda and I spent a few days visiting Venice, Italy. Our choice of hotel was heavily influenced by customer feedback via Trip Advisor and other online channels. We decided to stay a few kilometres outside of...

18 April, 2014

What makes a leader resilient?

Are leaders born or are they made? And if you are a leader, what gives you resilience? The nature v nurture debate has been around for all my time in leadership development and coaching. My experience leads me to the conclusion that leadership...

15 April, 2014

Handling Conflict at Work

Do you value conflict at work or do you shy away? Read our latest guest blog for Paradise Training for advice on handling conflict at work. The demands of work these days makes conflict in the workplace inevitable. Time pressures, sales targets and p...