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Time Management - Use the Pareto Principle to Prioritise Your Priorities

Time is often what we want more of, yet it is often the thing that slips through our fingers the quickest. We are often told that time is money. Customers seem to want things yesterday. Our bosses often want more from less. So how do we cope? When everything seems to be a priority how do we prioritise what needs to be done first? This blog article answers this question, by applying the Pareto Principle to time management.

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Top tips for telephone skills

Our experience when delivering customer service training tells us that telephone handling skills are on the decline. Whether making outgoing calls or receiving incoming calls we find that employees lack confidence, skills and knowledge to make and receive calls effectively. This blog article provides top tips to help address this shortfall.

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Understanding the difference between OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators)

Managing performance can sometimes have a language of its own. It’s important to make sure that all of your team are on the same page. This blog article explains the difference between OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators).

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How to give bad news

We have all been there. Whether as a manager working with a team member, as someone dealing with a customer, as a family member needing to raise something with a loved one or maybe just as a friend. The context doesn’t matter, but how we deliver bad news really does. This blog article provides a very useful tip on how to give someone some bad news.

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Dealing with passive-aggressive behaviour

Passive-aggressive is nasty. It’s underhand and destructive. But it‘s one thing being on the receiving end of passive-aggressive behaviour and another thing dealing with it. This blog article offers advice on how to spot passive aggressive behaviour and how to deal with it.

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I was part of a group of 8 managers who took part in a 1 day Managing Performance workshop with Paul that he conducted... Read more →

Samantha Cooke - 14 Aug 2024

Training was very helpful for the stage I am at in terms of my work, each module was well planned out and put together... Read more →

Taylor Clarke - 28 Feb 2024

I Completed the ILM engaging Leadership course with Paul Beesly and I have learnt so much from it, I think it also... Read more →

Sam W - 6 Feb 2024

Aircare Compressor Services engaged with Beyond Theory to train / re-train all of our Managers in ILM recognised... Read more →

Wendy Hayward - 14 Jul 2023

The SDI workshop was fantastic. Really interesting and very well delivered by Paul. I would highly recommend this. Read more →

Lexie Cuzzocrea - 20 Mar 2023

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