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Everyday challenges in keeping employees engaged

Paul Beesley : December 3, 2017 12:02 pm : Blog, Employee Engagement, Leadership

Keeping employees engagedHere’s a story that highlights the challenges employers face in keeping employees engaged in their work. Read on and then consider the questions I pose. 

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Are you a FABulous manager?

Paul Beesley : November 5, 2017 2:42 pm : Blog, Employee Engagement, Leadership
Are you a FABulous manager?

We often debate what’s more important. Is it leadership or is it management? Succeeding in today’s world of high customer expectations, fast paced change and tough economic conditions is tougher than ever. So how do you become a FABulous manager? 

First, let’s look at leadership and management. To be a good leader you don’t have to be a manager. But to be a good manager you need to be a leader. Leadership is not about job titles. Leadership is about showing the way. Management is about making sure things get done, achieving operational excellence. Therefore leadership and management need to co-exist.

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Welcome to National Customer Service Week

Paul Beesley : October 1, 2017 4:50 pm : Blog, Customer Service, Employee Engagement

For us, everyday should be focused on delivering the very best customer experience. However, each October the Institute of Customer Service highlights the importance of customer service through National Customer Service Week.


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Top 10 Customer Service Tools and Techniques

Paul Beesley : September 7, 2017 4:54 pm : Blog, Customer Service, Employee Engagement

Top 10 Customer Service Tools and TechniquesGuest Blog by Julia Doherty, Green Umbrella

The right service techniques can have a huge impact on your customer service and ultimately the happiness of your clients.  In this post, I will share with you twelve tools and techniques that we have found valuable to provide an excellent customer service for our clients.

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Planning Your Communication

Paul Beesley : August 27, 2017 12:58 pm : Blog, Customer Service, Employee Engagement, Leadership

Planning Your CommunicationHave you ever been misunderstood by email? Have you ever had a situation where your presentation failed to hit the spot with your audience? Have you ever been in a meeting where you missed an opportunity to make your point? If so, then please read on and learn how planning your communication can help get your message over.

Step 1: Know your audience

It’s all too easy to leap into a communication without thinking through who is it that you’re communicating with. Ask yourself these points:

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