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Welcome to National Customer Service Week

Paul Beesley : October 1, 2017 4:50 pm : Blog, Customer Service, Employee Engagement

For us, everyday should be focused on delivering the very best customer experience. However, each October the Institute of Customer Service highlights the importance of customer service through National Customer Service Week.


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Top 10 Customer Service Tools and Techniques

Paul Beesley : September 7, 2017 4:54 pm : Blog, Customer Service, Employee Engagement

Top 10 Customer Service Tools and TechniquesGuest Blog by Julia Doherty, Green Umbrella

The right service techniques can have a huge impact on your customer service and ultimately the happiness of your clients.  In this post, I will share with you twelve tools and techniques that we have found valuable to provide an excellent customer service for our clients.

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Planning Your Communication

Paul Beesley : August 27, 2017 12:58 pm : Blog, Customer Service, Employee Engagement, Leadership

Planning Your CommunicationHave you ever been misunderstood by email? Have you ever had a situation where your presentation failed to hit the spot with your audience? Have you ever been in a meeting where you missed an opportunity to make your point? If so, then please read on and learn how planning your communication can help get your message over.

Step 1: Know your audience

It’s all too easy to leap into a communication without thinking through who is it that you’re communicating with. Ask yourself these points:

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Supermarket wars! Aldi leads the way in customer satisfaction

Paul Beesley : July 28, 2017 9:16 pm : Blog, Customer Service

A couple of weeks ago the Institute of Customer Service (ICS) published its latest ‘state of the nation’ report. It’s a great read. The UK Customer Satisfaction Index (UKCSI) is an established barometer to measure the trends in customer service. One fact I quickly picked out was that Aldi now lead the way in customer satisfaction in the supermarket wars. Waitrose and M&S Food have been over taken by this challenger brand. So being successful is not just about price points.

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Presentation Skills – it’s all Greek to me

Paul Beesley : June 27, 2017 11:31 am : Blog, Customer Service, Employee Engagement, Leadership

Aristotle - presentation skills - it's all Greek to meIt’s often been said that apart from bereavement, public speaking is the most stressful experience we can have. If you’re fretting about making a presentation then here’s some great advice from ancient history. Greek philosopher Aristotle talked about three concepts: ethos, pathos and logos. Here’s our take on his top tips on how to improve your presentation skills. We believe that these will help you make maximum impact with your audience.

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