25 March, 2023

Managing performance - how lead measures differ from lag measures

It is often said that, ‘If you cannot measure it, you cannot manage it’. But are you measuring the right things? When it comes to managing performance then this is a vital question. This blog article explores the value of lead measures.

26 February, 2023

Measuring Customer Service

You may spend a lot of time and money on training your people to deliver the very best customer service. However, unless you track and measure how your team are performing on customer service, you will never be able to find out if your spend has been a worthwhile investment. This blog offers you four options to measure your customer service levels. These measures can be applied at both team and organisational levels.

30 January, 2023

The Importance of Pre- and Post-course briefings and how to undertake them

Measuring the value of training has never been more important than now. Money is tight for everyone in business today, so making sure that learning is applied takes on greater significance. Pre- and post-course meetings play a key part in the process.

22 December, 2022

Use storytelling to make your presentations even more engaging

Sometimes presentations can be boring. This blog article will help you raise your ability to engage with your audience. We look at how storytelling can help you put your message across in a way that keeps your audience’s interest from start to finish.

19 November, 2022

Procrastination - two reasons why we do this and two tips on how to stop

Procrastination – the art of putting something off until later or maybe forever. Let’s face it, many of us can be guilty of doing this for one reason or another. But have you ever stopped and thought why you procrastinate? In this blog article we offer two reasons why we procrastinate and two top tips on how to stop.