30 January, 2023

The Importance of Pre- and Post-course briefings and how to undertake them

Measuring the value of training has never been more important than now. Money is tight for everyone in business today, so making sure that learning is applied takes on greater significance. Pre- and post-course meetings play a key part in the process.

22 December, 2022

Use storytelling to make your presentations even more engaging

Sometimes presentations can be boring. This blog article will help you raise your ability to engage with your audience. We look at how storytelling can help you put your message across in a way that keeps your audience’s interest from start to finish.

19 November, 2022

Procrastination - two reasons why we do this and two tips on how to stop

Procrastination – the art of putting something off until later or maybe forever. Let’s face it, many of us can be guilty of doing this for one reason or another. But have you ever stopped and thought why you procrastinate? In this blog article we offer two reasons why we procrastinate and two top tips on how to stop.

30 October, 2022

Change Management and the SDI 2.0

Leading people through change requires the ability to plan, and plan well. However, no change management will work effectively unless you win the hearts and minds of your people. This is where using the Strength Deployment Inventory (now known as the SDI 2.0) can help.

29 September, 2022

The Lifetime Value of a Customer

We often see and hear about customer service measures such as Net Promoter Score (NPS) and Customer Effort. But the key measure of the Lifetime Value of a Customer rarely gets a mention. Let’s put this right.