Earlier this year we achieved the new and highly regarded ILM Recognition status. So what does this mean for us our clients and, of course, our course participants?

Current trends in customer service tell us that customer expectations are increasing. They are demanding a more personal service provided by knowledgeable, expert people. Here are our tips to help you coach your team members to be on top of their game.

‘We cannot solve our problems with the same thinking we used when we created them’, said Albert Einstein. He also described Insanity as ‘doing the same thing over and over again and expecting different results.’. To solve problems then we need to get to the root cause. But how?

Whereas many organisations have employee engagement strategies, contingency workers, by definition, are not included as they are not employees. In summary contractors, agency workers etc. fall out of scope of employee engagement strategies. For example, they are not included in employee surveys.

Running a 360 degree exercise can be tricky. Run well, the benefits are enormous by identifying essential development opportunities for those involved. Run badly, they can be highly demotivating and overly bureaucratic. Here are our top tips for making your 360 degree feedback exercises successful for individuals and organisations alike.