You may spend a lot of time and money on training your people to deliver the very best customer service. However, unless you track and measure how your team are performing on customer service, you will never be able to find out if your spend has been a worthwhile investment. This blog offers you four options to measure your customer service levels. These measures can be applied at both team and organisational levels.
Measuring the value of training has never been more important than now. Money is tight for everyone in business today, so making sure that learning is applied takes on greater significance. Pre- and post-course meetings play a key part in the process.
Sometimes presentations can be boring. This blog article will help you raise your ability to engage with your audience. We look at how storytelling can help you put your message across in a way that keeps your audience’s interest from start to finish.
Procrastination – the art of putting something off until later or maybe forever. Let’s face it, many of us can be guilty of doing this for one reason or another. But have you ever stopped and thought why you procrastinate? In this blog article we offer two reasons why we procrastinate and two top tips on how to stop.
Leading people through change requires the ability to plan, and plan well. However, no change management will work effectively unless you win the hearts and minds of your people. This is where using the Strength Deployment Inventory (now known as the SDI 2.0) can help.
