29 June, 2023

The Forgetting Curve - what is is and how our training helps you overcome it

Have you ever returned from a training course, full of enthusiasm and wanting to make a difference to how things were before? And then life takes over. Things get so busy that you don’t have time to put your learning into practise. Before you know it, the things you learnt have disappeared from your consciousness. You’ve become another victim of the Forgetting Curve.

31 May, 2023

How to build trust

We all know that trust is an important factor in any relationship that is to be sustainable. Trust builds commitment. It builds a bond. Trust is a two-way process. In this blog article we look at what’s necessary to make trust happen.

29 April, 2023

Belbin Team Roles - nobody is perfect but a team can be

There are numerous psychometrics and personality profiles available that focus on individual preferences and traits. However, there are not that many that focus on team profiles. This blog article focuses on one of these – the Belbin team roles.

25 March, 2023

Managing performance - how lead measures differ from lag measures

It is often said that, ‘If you cannot measure it, you cannot manage it’. But are you measuring the right things? When it comes to managing performance then this is a vital question. This blog article explores the value of lead measures.

26 February, 2023

Measuring Customer Service

You may spend a lot of time and money on training your people to deliver the very best customer service. However, unless you track and measure how your team are performing on customer service, you will never be able to find out if your spend has been a worthwhile investment. This blog offers you four options to measure your customer service levels. These measures can be applied at both team and organisational levels.