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Procrastination - two reasons why we do this and two tips on how to stop

Procrastination – the art of putting something off until later or maybe forever. Let’s face it, many of us can be guilty of doing this for one reason or another. But have you ever stopped and thought why you procrastinate? In this blog article we offer two reasons why we procrastinate and two top tips on how to stop.

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Change Management and the SDI 2.0

Leading people through change requires the ability to plan, and plan well. However, no change management will work effectively unless you win the hearts and minds of your people. This is where using the Strength Deployment Inventory (now known as the SDI 2.0) can help.

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The Lifetime Value of a Customer

We often see and hear about customer service measures such as Net Promoter Score (NPS) and Customer Effort. But the key measure of the Lifetime Value of a Customer rarely gets a mention. Let’s put this right.

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Why having a MBTI debrief matters

The Myers-Briggs Type Indicator (MBTI) is recognised as being one of the world’s leading psychometric personality profiling tools. But taking the test is only half the story. Here’s why... 

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