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Top 10 Customer Service Tools and Techniques

Guest Blog by Julia Doherty, Green Umbrella The right service techniques can have a huge impact on your customer service and ultimately the happiness of your clients.  In this post, I will share with you twelve tools and techniques that we have found val...

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Planning Your Communication

Have you ever been misunderstood by email? Have you ever had a situation where your presentation failed to hit the spot with your audience? Have you ever been in a meeting where you missed an opportunity to make your point? If so, then please read on and...

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Presentation Skills – it’s all Greek to me

It’s often been said that apart from bereavement, public speaking is the most stressful experience we can have. If you're fretting about making a presentation then here's some great advice from ancient history. Greek philosopher Aristotle talked about thr...

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Listening to understand v listening to respond

Our blog in March focused on listening skills. This blog focuses on the attitude needed to listen effectively. In essence, the difference between listening to understand v listening to respond. Take a look at the video clip below which was live on televi...