For us, everyday should be focused on delivering the very best customer experience. However, each October the Institute of Customer Service highlights the importance of customer service through National Customer Service Week. It’s well known that cus...

Guest Blog by Julia Doherty, Green Umbrella The right service techniques can have a huge impact on your customer service and ultimately the happiness of your clients.  In this post, I will share with you twelve tools and techniques that we have found val...

Have you ever been misunderstood by email? Have you ever had a situation where your presentation failed to hit the spot with your audience? Have you ever been in a meeting where you missed an opportunity to make your point? If so, then please read on and...

A couple of weeks ago the Institute of Customer Service (ICS) published its latest ‘state of the nation’ report. It’s a great read. The UK Customer Satisfaction Index (UKCSI) is an established barometer to measure the trends in customer service. One fact...

It’s often been said that apart from bereavement, public speaking is the most stressful experience we can have. If you're fretting about making a presentation then here's some great advice from ancient history. Greek philosopher Aristotle talked about thr...