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Presentation Skills – it’s all Greek to me

It’s often been said that apart from bereavement, public speaking is the most stressful experience we can have. If you're fretting about making a presentation then here's some great advice from ancient history. Greek philosopher Aristotle talked about thr...

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Listening to understand v listening to respond

Our blog in March focused on listening skills. This blog focuses on the attitude needed to listen effectively. In essence, the difference between listening to understand v listening to respond. Take a look at the video clip below which was live on televi...

What to do when things go wrong

What to do when things go wrong? Last week’s eviction of Dr. David Dao from the United Airlines flight went viral. Not the kind of publicity that is welcome. Whatever the reason for the passenger being removed the whole episode proved to be a serious publ...

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Listening is far more than hearing

Listening is a key part of employee voiceGiving employees a voice is a recognised driver to increase employee engagement. People need to feel they can contribute ideas and improve things that aren’t working. Listening, rather than just hearing, is theref...