We all know that trust is an important factor in any relationship that is to be sustainable. Trust builds commitment. It builds a bond. Trust is a two-way process. In this blog article we look at what’s necessary to make trust happen.
There are numerous psychometrics and personality profiles available that focus on individual preferences and traits. However, there are not that many that focus on team profiles. This blog article focuses on one of these – the Belbin team roles.
It is often said that, ‘If you cannot measure it, you cannot manage it’. But are you measuring the right things? When it comes to managing performance then this is a vital question. This blog article explores the value of lead measures.
You may spend a lot of time and money on training your people to deliver the very best customer service. However, unless you track and measure how your team are performing on customer service, you will never be able to find out if your spend has been a worthwhile investment. This blog offers you four options to measure your customer service levels. These measures can be applied at both team and organisational levels.
Measuring the value of training has never been more important than now. Money is tight for everyone in business today, so making sure that learning is applied takes on greater significance. Pre- and post-course meetings play a key part in the process.
