29 January, 2017

The Science of Persuasion

Influencing others is essential in business. Whether in sales, design, management or anything else how we persuade others is key to our success. So is persuading others an art or a science? Life is a negotiation. We can rarely, if ever, succeed by ourse...

31 December, 2016

How to make your New Year resolutions happen

Happy New Year! And welcome to the season for New Year resolutions. I expect that my local gym will be full and that lots of people will be watching not only their portion size but what’s in their portions too. Until at least February… Apparently most New...

27 November, 2016

Treating a complaint as a gift...

'Your most unhappy customers are your greatest source of learning’ is a quote often attributed to Microsoft founder Bill Gates. How do you view and handle your complaints? Are you really using every opportunity to turn those ouch! moments in to wows! Ca...

23 October, 2016

Leadership v management

Leadership versus management is a topic that is often discussed and debated on our leadership and management development courses. Which is the best? Are they the same? Does it really matter what you call it, so long as you are doing the right thing the ri...

25 September, 2016

How to give a feedback sandwich with no bread…

Over time I have often come across the method of giving feedback using the sandwich technique. I think you’ll recognise this: something positive, something negative and then something positive. Although I appreciate the need to leave people feeling on a h...