It’s 6:50 am on a dark, damp and chilly Northampton morning. My train departs at 7:00 am. I need to buy my ticket. Will I make my train to London Euston or take the next one some 15 minutes later? No time to dawdle. On arriving at Northampton’s recen...
I was lucky enough to watch the movie Selma recently. In my view, a great tribute to the civil rights struggle in the deep south of America during the mid-1960s. I have also watched another film recently. Not a movie but a documentary that was made in th...
Here’s a great story that I read some time ago. It gave me my lesson in managing my time and priorities. We use story telling a lot in our training and coaching. This is one of our favourites. One day this expert was speaking to a group of business st...
Research from the Engage for Success movement tells us that those companies and organisations that consistently engage their people perform the following actions and perform them well: Provide employees with leadership that acknowledges the past, reco...
I was recently invited to attend a seminar – ironically on sharing best practice in customer excellence. The content looked really interesting, good for my continuing professional development. The venue looked attractive too. I freed up my diary and I qui...
