05 November, 2017

Are you a FABulous manager?

We often debate what’s more important. Is it leadership or is it management? Succeeding in today’s world of high customer expectations, fast paced change and tough economic conditions is tougher than ever. So how do you become a FABulous manager?

01 October, 2017

Welcome to National Customer Service Week

For us, everyday should be focused on delivering the very best customer experience. However, each October the Institute of Customer Service highlights the importance of customer service through National Customer Service Week. It’s well known that cus...

07 September, 2017

Top 10 Customer Service Tools and Techniques

Guest Blog by Julia Doherty, Green Umbrella The right service techniques can have a huge impact on your customer service and ultimately the happiness of your clients. In this post, I will share with you twelve tools and techniques that we have found val...

27 August, 2017

Planning Your Communication

Have you ever been misunderstood by email? Have you ever had a situation where your presentation failed to hit the spot with your audience? Have you ever been in a meeting where you missed an opportunity to make your point? If so, then please read on and...

28 July, 2017

Supermarket wars! Aldi leads the way in customer satisfaction

A couple of weeks ago the Institute of Customer Service (ICS) published its latest ‘state of the nation’ report. It’s a great read. The UK Customer Satisfaction Index (UKCSI) is an established barometer to measure the trends in customer service. One fact...