07 September, 2017

Top 10 Customer Service Tools and Techniques

Guest Blog by Julia Doherty, Green Umbrella The right service techniques can have a huge impact on your customer service and ultimately the happiness of your clients. In this post, I will share with you twelve tools and techniques that we have found val...

27 August, 2017

Planning Your Communication

Have you ever been misunderstood by email? Have you ever had a situation where your presentation failed to hit the spot with your audience? Have you ever been in a meeting where you missed an opportunity to make your point? If so, then please read on and...

28 July, 2017

Supermarket wars! Aldi leads the way in customer satisfaction

A couple of weeks ago the Institute of Customer Service (ICS) published its latest ‘state of the nation’ report. It’s a great read. The UK Customer Satisfaction Index (UKCSI) is an established barometer to measure the trends in customer service. One fact...

27 June, 2017

Presentation Skills – it’s all Greek to me

It’s often been said that apart from bereavement, public speaking is the most stressful experience we can have. If you're fretting about making a presentation then here's some great advice from ancient history. Greek philosopher Aristotle talked about thr...

28 May, 2017

Listening to understand v listening to respond

Our blog in March focused on listening skills. This blog focuses on the attitude needed to listen effectively. In essence, the difference between listening to understand v listening to respond. Take a look at the video clip below which was live on televi...