27 June, 2017

Presentation Skills – it’s all Greek to me

It’s often been said that apart from bereavement, public speaking is the most stressful experience we can have. If you're fretting about making a presentation then here's some great advice from ancient history. Greek philosopher Aristotle talked about thr...

28 May, 2017

Listening to understand v listening to respond

Our blog in March focused on listening skills. This blog focuses on the attitude needed to listen effectively. In essence, the difference between listening to understand v listening to respond. Take a look at the video clip below which was live on televi...

17 April, 2017

What to do when things go wrong

What to do when things go wrong? Last week’s eviction of Dr. David Dao from the United Airlines flight went viral. Not the kind of publicity that is welcome. Whatever the reason for the passenger being removed the whole episode proved to be a serious publ...

25 March, 2017

Listening is far more than hearing

Listening is a key part of employee voiceGiving employees a voice is a recognised driver to increase employee engagement. People need to feel they can contribute ideas and improve things that aren’t working. Listening, rather than just hearing, is theref...

18 February, 2017

Higher levels of employee engagement boost customer satisfaction

This headline is a direct quote from the UK Customer Satisfaction Index (UKCSI) published by the Institute of Customer Service (ICS) in January 2017. This report goes on to say that a 1 point increase in employee engagement is likely to give a 0.41 point...