14 November, 2015

Groupthink: What it is and how to avoid it

Last month I was fortunate enough to speak at an HR conference in Gibraltar. The event’s theme was humanising the workplace – so topical when everything we do these days seems to be dependent on technology. My topic was employee engagement and how to go...

25 October, 2015

Team harmony

I had the pleasure of seeing The Shires live in concert recently. They are clearly a talented couple and clearly a couple in harmony. And great support from their fellow band members too. So much energy and enjoyment from everyone involved. [embed]http...

12 September, 2015

10 leadership lessons from Shakespeare’s history

During my career I have had the privilege of working with many talented people. Some of these include those who have graced the stage at Shakespeare’s Globe Theatre. This inspired me to study some of the Bard’s greatest plays to learn the lessons of leade...

09 August, 2015

Top 10 Tips for creating a learning strategy for your business

At Beyond Theory we believe that having a learning culture is a key factor to differentiate your business from your competition. Learning and the ability to apply learning will make sure that you , your team and your business will continually evolve and d...

20 July, 2015

Handling Difficult Customers

Handling difficult customers is something we all have to deal with from time to time. Even when we strive to always deliver the highest levels of customer service, sometimes things happen where our customers' expectations are not met. Therefore, how we de...