04 March, 2014

Step over the drains and hug a radiator

During my career I have been privileged to coach and guide many people to achieve success. On many occasions I have used personality profiling to help people reflect on their strengths, overdone strengths and to develop strategies to overcome things that...

16 February, 2014

Building relationships will build your business

Money makes the world go round. Or does it? How about relationships? These days, no one can succeed by themselves - therefore the ability to build sustainable relationships is key for business success. Take a moment to reflect on the numb...

17 January, 2014

The Golden Rule of Customer Service is no longer enough

We all have customers. They are the lifeblood of your business. So how does your business measure up when it comes to providing a great customer experience? Here are some facts about customer service: Customers tell an average of 9 people a...

13 January, 2014

Valuing your internal brand

Communicating your company values is essential to provide motivation and increase the employee engagement levels of your people at work. Your values need to align with both customer expectations and employee viewpoints too. Read our latest guest blog o...

19 December, 2013

Thinking on motivation is moving...

We now need to engage our people for business success Read our latest guest blog on how motivating people is changing. The old traditional methods of work harder and pay more no longer hold true in today's economy where employees are employed t...