20 July, 2015

Handling Difficult Customers

Handling difficult customers is something we all have to deal with from time to time. Even when we strive to always deliver the highest levels of customer service, sometimes things happen where our customers' expectations are not met. Therefore, how we de...

20 June, 2015

Managing Young People

We may have heard the terms Baby Boomers, Generation X, Generation Y and Millennials but do we really understand them? And if we do understand these labels, so what? Should we be managing people from each generation differently? Let’s first get to gr...

16 May, 2015

Solving the productivity puzzle

With 31 million people now in work, unemployment rates are now lower than in 2008 and the United Kingdom has one the fastest growing economies. However, when comparing Gross Domestic Product (GDP) with the number of people who are now working, the UK la...

06 April, 2015

Managing the human side of change

Nothing is forever. Change is the only constant. The future is already here – it’s just unevenly distributed. These are all terms we frequently hear. So if change is so much part of our lives, why do organisations keep getting it wrong? Surely they must...

23 March, 2015

An opportunity to check out your unconscious bias

Our backgrounds, personal experiences, education and upbringing give us our values and beliefs. The term unconscious bias refers to the biases we have of which we are not in conscious control. These occur automatically, triggered by our brain making t...