27 October, 2019

Delegating work is different to allocating work

Delegating work is different to allocating work. Delegating offers genuine opportunities for people to grow and develop. Allocating work is simply distributing tasks to get done. Although allocating work has its place, delegating work pays big dividends in terms of employee engagement and development. Done properly, delegating will be even more rewarding for both manager and team member because, when done effectively, it offers variety and other intrinsic motivational rewards too.

15 September, 2019

When it comes to customer experience make sure the last impression is the most important

It’s true that you only get one chance to make a first impression. However, this blog tells a story to emphasise that the final impression is the most important. Whatever business you’re in, make sure that you leave your customer at least satisfied if not wowed.

15 August, 2019

Managing the Psychological Contract at Work

At Beyond Theory our belief is that work is a force for good. We believe that work provides people with an income, a feeling of social inclusion and a sense of purpose. We also believe that people have two types of contract with their employer – the written, legal contract that specifies terms and conditions etc. and an unwritten contract which is all about how an employee feels about their employer. We refer to the unwritten contract as the psychological contract.

21 July, 2019

The Five Dimensions of Customer Satisfaction

Every six months the Institute of Customer Service publishes its research on the state of customer satisfaction in the UK. Known as the UK Customer Satisfaction Index (UKCSI) the report provides insights into how customers perceive customer satisfaction and guidance on how organisations can improve.

21 June, 2019

Together Everyone Achieves More

Teamwork is a term often spoken about but not always demonstrated. Yet no one can succeed by themselves. Together everyone achieves more. Here are our views on what enables a group of people to become a team.

Leadership & Management

Employee Engagement

Customer Excellence

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We have been working with Paul for the past three and a half years. Paul has delivered training and facilitated sessions... Read more →

Vicky Allen - 25 March 2026

The Myers-Briggs training with Paul was genuinely insightful and engaging. He created a relaxed, open environment... Read more →

Danielle Gilbert - 24 March 2026

Well-structured and effective work for my team by strengthening collaboration, communication and motivation. A key component... Read more →

Julio Tabegna - 24 March 2026

I was part of a group of 8 managers who took part in a 1 day Managing Performance workshop with Paul that he conducted... Read more →

Samantha Cooke - 14 Aug 2024

Training was very helpful for the stage I am at in terms of my work, each module was well planned out and put together... Read more →

Taylor Clarke - 28 Feb 2024

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