Latest trends in customer satisfaction in the United Kingdom

Welcome to 2018!  It certainly seems to have got off to a flying start.  The news seems to be dominated by appalling examples of behaviour, the economic outlook continues to be uncertain and the UK’s political situation is as volatile as ever. For many, having a workplace that is safe, friendly and purposeful provides one place of relative sanctuary in our turbulent world. So how do we create such a positive working environment?

Here’s a story that highlights the challenges employers face in keeping employees engaged in their work. Read on and then consider the questions I pose.

We often debate what’s more important. Is it leadership or is it management? Succeeding in today’s world of high customer expectations, fast paced change and tough economic conditions is tougher than ever. So how do you become a FABulous manager?

For us, everyday should be focused on delivering the very best customer experience. However, each October the Institute of Customer Service highlights the importance of customer service through National Customer Service Week. It’s well known that cus...